Returns

You can return your product within 14 days of receipt.

You have the right to withdraw from the contract by completing the dedicated return form.

At the moment, we do not offer an option to exchange products. In order to exchange a product, please return it and place a new order at our online store. 
You have the right to withdraw from the contract by completing the dedicated return form:

• RETURN FORM_PRIVATE PERSON
• RETURN FORM_COMPANIES

Please print out the form and send it to our address: 

Sklep online slow grow
Magazynowa 13b/64
02-652 Warszawa
Tel: 500 652 981

or by e-mail to the address: hello@slowgrow.pl

The returned product must be sent back no later than 14 days of sending the form, to the address: 

Sklep online slow grow
Magazynowa 13b/64
02-652 Warszawa
Tel: 500 652 981

You will get a refund immediately, no later than 14 days of receipt of the returned product.

For more information about return rules (withdrawal from the agreement), please see our Terms & Conditions.
Please, read the Terms & Conditions before returning your product.

Complaints

Should the product you bought be defective or not as described, please contact us. 

You have the right to file a complaint by completing the dedicated complaint form:

• COMPLAINT FORM

Please print out the form and send it to our address: 

Sklep online slow grow
Magazynowa 13b/64
02-652 Warszawa
Tel: 500 652 981

or by e-mail to the address: hello@slowgrow.pl                    

Please include your order number, description of the product defect, a picture and proof of purchase. Your complaint will be handled no later than 14 days of complaint receipt.